Terms and Conditions

1. Introduction
Welcome to Physio Fitness Coach. By booking an appointment and using our services, you agree to comply with the following Terms and Conditions. Please read them carefully before proceeding.

2. Appointments and Cancellations

• Appointments can be booked via phone, email, or our online booking system.

• We require at least 24 hours' notice for any cancellations or rescheduling. Failure to provide sufficient notice will result in full payment for the appointment.

• If you arrive late for an appointment, the session may be shortened to avoid inconvenience to other clients, but the full fee will still apply.

3. Fees and Payments

• Fees for services will be outlined at the time of booking and are subject to change.

• Payment is required at the time of service unless prior arrangements have been made.

• We accept cash, debit/credit cards, and online payments.

• Late or non-payment may result in additional fees and refusal of future services.

4. Medical Consent and Disclaimer

• By receiving treatment at our clinic, you confirm that you have disclosed all relevant medical information.

• Treatment outcomes may vary depending on individual conditions and adherence to prescribed exercises and advice.

5. Health and Safety

• Clients must follow all clinic health and safety protocols.

• If you experience any adverse reactions during or after treatment, please inform us immediately.

6. Privacy and Confidentiality

• Your personal and medical information will be kept confidential in accordance with data protection laws.

• We do not share your information with third parties without your explicit consent, except where required by law.

7. Complaints and Feedback

• We strive to provide the best service possible. If you have any concerns, please speak to a member of staff or email us at amit@physiofitnesscoach.com.

• Formal complaints should be submitted in writing and will be responded to within a reasonable timeframe.

8. Limitation of Liability

• While we take all reasonable care in providing physiotherapy services, we are not liable for any unforeseen reactions or outcomes resulting from treatment.

• Clients are responsible for following aftercare instructions and any rehabilitation exercises advised by their physiotherapist.

9. Amendments to Terms and Conditions

• We reserve the right to update these terms at any time. Clients will be notified of significant changes where applicable.

10. Contact Information
For any queries regarding these Terms and Conditions, please contact us at:
Physio Fitness Coach
392 Richmond Rd, East Twickenham, Twickenham TW1 2DY
07548275955
amit@physiofitnesscoach.com

By proceeding with your appointment, you confirm that you have read, understood, and agreed to these Terms and Conditions.